This practical course prepares you to work effectively in a wide range of administrative environments. You'll gain essential skills in managing business information, handling documentation, planning meetings, and using key office technologies. Learners will explore different types of organisations, the role of internal departments, and the impact of external business factors. The course also covers diary management, HR processes, stock control, insurance, and basic financial procedures. You'll learn how to create and manage manual and computerised filing systems, while also applying data protection procedures. Ideal for those starting out or looking to upskill, this module encourages independent learning and clear professional communication.

Completing this course leads to a QQI Level 5 Minor Award in Information and Administration, supporting further progression or entry into business support roles.